Privacy Policy

Introduction

Your privacy is important to VenueSearch.ie. This privacy policy provides information about the personal information collected, used and shared when visiting or using VenueSearch.ie. We collect personal data to operate our business and to provide you with the website and service that we offer.  You provide some of this data to us directly, for example when you contact a venue on the site.  Other data is collected when you interact with our products, by using cookies and other technologies.

Personal Information We Collect

When you contact a venue or other advertiser through the Site via one of our enquiry or contact forms, we collect certain information from you, including your name, email address, and phone number. We refer to this information as “Contact Information.”

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site if available, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

How Do We Use Your Personal Information

We use the Contact Information that you provide to the Site so that we can provide a service to you. Examples how we use this Contact Information to:

– Communicate with you (i.e. to send you a confirmation notification when you have submitted a venue enquiry);

– Share your venue enquiry with your chosen venue for the purposes of receiving a response / fulfulling a booking request;

– Screen venue enquiries for potential spam, fraud or other unscrupulous reasons; and

– When in line with the preferences you have shared with us, provide you with information relating to our products or services (i.e. if you decide to opt in to our newsletter).

We use the Device Information that we collect to help us screen for potential spam (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and make improvements to the user experience, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We do not share your personal information with third parties for the purpose of marketing or advertising. If you have chosen to contact a venue or advertiser on our Site we do need to securely send your enquiry containing your Contact Information to the venue for the purposes of your receiving a response from the venue and never for any other reason than that. By submitting an enquiry via our Site you are agreeing to the processing of this information for this purpose. We strongly advise all of our venues to carefully store and manage personal information data as per GDPR regulations and only for the purposes of replying to your enquiry. Please note that as each establishment (venue) will also have their own privacy policy in place for their own website you agree that VenueSearch.ie cannot be held responsible for how this data is processed by the establishment once they receive it. If you have any hesitations please consult the relevant establishment’s privacy policy first. Please note that although this may sound complicated, this same data handling process would apply if you had contacted the venue directly yourself or for example; any time you have contacted a business online.   

Security

The security of your data is important to us.  We have strict security controls in place and perform regular monitoring of our systems to identify possible vulnerabilities and attacks.  However, we cannot warrant the security of any information that you send to us. No guarantee is given that the data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Cookies

VenueSearch.ie uses cookies. By using this website and agreeing to this policy, you consent to VenueSearch.ie’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web sessions so we can improve the experience you receive on our site. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. 

VenueSearch.ie uses the following cookies on this website:

– Google Analytics

– Google Cookies

– Google Remarketing Cookies

– Facebook Remarketing Cookies

We use Google Analytics to help us understand how our customers use the Site. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. You can read more about how Google uses this information here: https://www.google.com/intl/en/policies/privacy/. 

Google cookies and remarketing cookies enable us to show relevant advertisements to people visit or who have visited our website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Facebook cookies are used so that we can show relevant advertising to people who visit or have visited our website. You can view Facebook’s privacy policy here: https://www.facebook.com/about/privacy/

You can opt out of targeted advertising by:

Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you submit a venue enquiry through the Site), or otherwise to pursue our legitimate business interests listed above. 

Data Retention

The amount of time that we retain data for, depends on the type of data being retained, and how that is used.  In some cases, there will be a legal requirement for us to hold data for a specified amount of time. In other cases, we will not retain the data for any longer than necessary for the purpose that it was collected and processed. When you submit an enquiry or contact form through the Site, we will maintain your Contact Information for our records for a minimum of 1 year, unless or until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@venuesearch.ie or by mail using the details provided below:

VenueSearch.ie, 007 Vantage East, Bldg. 2, Leopardstown, Dublin, D18, Ireland

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